TERMS AND CONDITIONS
As a friendly business we do not want to seem to be coming down heavy on the customer but terms and conditions are in place to use as a guideline and all concerned parties understand where they stand.
By accepting our quote for window cleaning you are bound by our terms and conditions.
We offer a year round service so this means at certain times of the year cleans will take place in inclement weather,Aspects reserve the right to decide if the clean should be carried out.
If you are unsatisfied with the results of clean please phone,within 48 hours to report any poor work or complaints, an operative will,by arrangement,rectify any problems.We accept no responsibility for claims made outside this timeframe.
Any complaint found to not be the fault of Aspects will carry a callout charge of 50% of clean value to cover travelling time and time wasted.
All obsticles should be removed from the area to allow operatives to work in a safe manner also dogs should be removed from the area as well as any animal excrement.
All windows will be cleaned unless it is not accessable or unsafe to do so.
Any insurance claims should be made in writing to Aspects whereupon our insurance company will act,this is not an acceptance of claim as only the insurance company can decide upon fault.
Payments should be made timeously and windows will only be cleaned twice,after this,service is suspended until payment is received constant late payers will be charged in advance.
All data collected from customers is used only for information and strictly the use of Aspects.Information will not be passed on to third parties without confirmation from the customer.
Our operatives will remain polite,courteous and remain fully professional at all times please return the favour and show respect towards our operatives.
Foul language or aggressive behaviour will not be tolerated from the customer,this, in extreme cases will result in termination of services.
This also applies in reverse if an operative acts in an foul or aggressive manner please do not hesitate and inform us.
Many thanks for taking time to read this page.